User Manual
Troubleshooting
Below are some checks you can perform in case of any issues with your system.
For issues related to, or warranty on, the heat pump water heater, the air conditioner heat pump, the hot water tank, the air handler unit, and please consult the documentation from the respective manufacturer.
- Check that all devices are plugged in and the outlets have power. Verify that:
- The Harvest Pod power button LED light is on. It is located on the underside of the Pod on the left (see figure below).
- The SANCO2 heat pump water heater has a small red "heart beat" light on the left hand side, which indicates it has power and is has no internal errors.
- The heat pump A/C outdoor unit may have a power indicator on the unit.
- The thermostat is on. A thermostat without power may indicate the air handler is not powered.
- If power is off to any component, check the circuit breakers. Note that the SANCO2 heat pump water heater (15 amp) and Heat Pump A/C outdoor unit (40 amp) will have dedicated breakers.
- If necessary, ‘reboot’ the Harvest Pod™ by pressing the power button, waiting one minute, and then pressing the power button again.
- If the pod power button is not accessible, the breaker that powers the circuit the Pod is plugged into may be shut off instead, or the Pod power supply unplugged.
Bottom of the pod
Your comfort is the first priority of every Harvest system, and occasionally, this may result in either heat pump powering up during peak hours. You can minimize this by:
- Turning the thermostat down when leaving doors and windows open for extended times during heating season, and;
- Limiting temporary thermostat changes during heating season to 2°F or less at one time.
- With the thermostat calling for heating or cooling, check if there is air blowing from the vents, even gently. If there isn’t, the air handler may not have power (refer to Troubleshooting section on "System is off").
- If you have just adjusted the thermostat, wait at least 20 minutes to give it time to start warming or cooling your home. Refer to the section titled, “Thermostat Settings,” for more information.
- Check that registers are not covered by furniture or other obstructions.
- Check that filters are clean, and replace dirty filters if needed.
- Check that the hot water heat pump and Pod have power (refer to Troubleshooting section on "System is off")
- Carefully see if you can sense heat from any of the three pipes that exit the tank towards the top.
- If they are cold, check the hot water heat pump and Pod have power (refer to Troubleshooting section on "System is off")
- If you have recently used a lot of hot water (e.g., filling a large bathtub), wait at least 20 minutes and try again.
- If hot water is consistently not hot enough, the mixing valve in the pod can be adjusted. Please contact your contractor and email us at [email protected] at the same time.
For further support or questions, contact your contractor and email us at [email protected] at the same time. We will support the installer and help troubleshoot the system to your satisfaction. You can also call us at 510-962-6898 options 3, 2.