Troubleshooting

Below are some checks you can perform in case of any issues with your system.

Note

For issues related to, or warranty on, the heat pump water heater, the air conditioner heat pump, the hot water tank, the air handler unit, and please consult the documentation from the respective manufacturer.

System is off

• Check that all devices are plugged in and the outlets have power. Verify that:
  • The Harvest Pod power button LED light is on. It is located on the underside of the Pod on the left (see figure below).
  • The SANCO2 heat pump water heater has a small red “heartbeat” light on the left-hand side, which indicates it has power and has no internal errors.
  • The thermostat is on. A thermostat without power may indicate the air handler is not powered.
• If power is off to any component, check the circuit breakers. The SANCO2 heat pump water heater (15 amp) will have a dedicated breaker.
• If necessary, ‘reboot’ the Harvest Pod™ by pressing the power button, waiting one minute, and then pressing the power button again.
  • If the pod power button is not accessible, the breaker that powers the circuit the Pod is plugged into may be shut off instead, or the Pod power supply unplugged.

Bottom of the pod

Connecting the Harvest Pod to a different wifi router

1. Make sure the Harvest Pod is powered on.
2. Connect your phone/tablet/laptop to the Harvest Pod’s WiFi access point
   1. The network name (HarvestPodXXXX) and password can be found on the label on the bottom of the Pod
   2. Wait at least 5 minutes after powering the pod before attempting to access the Harvest Tech App.
3. Navigate to “http://harvestpodXXXX.local” using an internet browser, where “XXXX” is the same as the name of the network.
4. Configure the Internet Connection, and look for a green “Connected” indicator:

Heat pump is on during TOU peak hours

Your comfort is the first priority of every Harvest system, and occasionally, this may result in either heat pump powering up during peak hours. You can minimize this by:

1. Turning the thermostat down when leaving doors and windows open for extended times during heating season, and;
2. Limiting temporary thermostat changes during heating season to 2°F or less at one time.

No hot water or not hot enough hot water

• Check that the hot water heat pump and Pod have power (refer to Troubleshooting section on “System is off”)
• Carefully see if you can sense heat from any of the three pipes that exit the tank towards the top.
  • If they are cold, check the hot water heat pump and Pod have power (refer to Troubleshooting section on “System is off”)
• If you have recently used a lot of hot water (e.g., filling a large bathtub), wait at least 20 minutes and try again.
• If hot water is consistently not hot enough, the mixing valve in the pod can be adjusted. Please contact your contractor and email us at support@harvest-thermal.com at the same time.

Note

For further support or questions, contact your contractor and email us at support@harvest-thermal.com at the same time. We will support the installer and help troubleshoot the system to your satisfaction. You can also call us at 510-962-6898 options 3, 2.